Privacy Policy
Last updated August 14, 2026
Elev8Lab (“Elev8Lab,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, placing an order, or communicating with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website and related services.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, billing and shipping address, telephone number, account information, order details, and communications submitted through our website. We may also automatically collect certain technical information when you visit the website, such as your IP address, browser type, device information, pages visited, referring pages, and cookie or similar technology data.
Orders and Payments
When you place an order, we collect information necessary to process and fulfill your purchase, communicate regarding your order, provide customer service, prevent fraud, and maintain appropriate business and transaction records.Payments are processed through third-party payment processors, including Stripe. Elev8 Lab does not directly store complete credit or debit card numbers entered through Stripe’s payment system. Payment processors may collect and process payment and transaction information according to their own privacy policies and legal obligations.
How We Use Your Information
We may use personal information to process and fulfill orders; provide shipping and tracking information; communicate about purchases; respond to inquiries; administer customer accounts; maintain and improve our website; prevent fraud, abuse, and unauthorized transactions; comply with legal, accounting, tax, and regulatory requirements; and protect the rights, property, and security of Elev8 Lab and its customers. We do not sell customers’ personal information.
Sharing of Information
We may provide personal information to service providers where reasonably necessary to operate our business and fulfill your requests. These may include payment processors, website and hosting providers, shipping carriers, email providers, security and fraud-prevention services, and other technology or professional service providers. We may also disclose information where required by law or where reasonably necessary to protect our legal rights or prevent fraud or misuse of our services.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, maintain shopping carts and customer sessions, remember preferences, improve website performance, and understand how visitors interact with the website. Some third-party services integrated with the website may also use cookies or similar technologies. Browser settings can generally be used to restrict or delete cookies, although disabling essential cookies may prevent certain website features from functioning properly.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, fraud-prevention, dispute-resolution, and business-record requirements. Order and transaction records may therefore be retained after an order has been completed.
Information Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access to or correction of information we maintain about you and, where applicable, requesting deletion or withdrawal of consent. Certain information may need to be retained where required or permitted by law, including transaction, tax, accounting, fraud-prevention, and dispute records. Privacy requests can be submitted using the contact information below.
Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services. Elev8 Lab is not responsible for the privacy practices, security, or content of third-party services. We encourage users to review the privacy policies of third parties they interact with.
Children’s Privacy
Our website and products are not directed toward children. We do not knowingly collect personal information from children through the website.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, or legal requirements.The current version will be posted on this page with an updated “Last Updated” date.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy or our handling of personal information may be directed to:
Elev8Lab
Email: info@elev8lab.ca
